Dear Mr. Bissell (2)

Bissell Homecare, Inc.

PO Box 3606

Grand Rapids MI 49501

For the attention of Mark J. Bissell, President & CEO

Dear Mr. Bissell,

Goodness gracious! I’ve just been going through some old files, and I realized it’s been one full year since I wrote to you. I have yet to receive the courtesy of a reply.

Is this your idea of customer service? What would your great-grandfather Melville Bissell think if he knew how you were running the business?

I am enclosing a copy of my previous letter for your convenience. As you will see, I was merely asking for clarification of your policy regarding your 90 Day Limited Warranty. Why was I charged for twelve dollars for a replacement hose?

Enclosed please find my personal check for $2.00 to cover the expense of writing back to me. This should cover the cost of an envelope, the appropriate foolscap, ink and even postage.

Sincerely,