Dear Persephone, Oops. You made thirty-five months yesterday, but I didn’t realize it until I was lying down in bed last night. So this letter…
Pronounce the dot.
Dear Persephone, Oops. You made thirty-five months yesterday, but I didn’t realize it until I was lying down in bed last night. So this letter…
1025 Bienville St Suite 5 New Orleans LA 70112 Dear Mr. Marcello, My wife and I recently purchased a house nearby, and we have been…
Bissell Homecare, Inc. PO Box 3606 Grand Rapids MI 49501 For the attention of Mark J. Bissell, President & CEO Dear Mr. Bissell, Goodness gracious!…
Dear Persephone, A lot has sure happened in the last month. Most notably, perhaps, we moved to a new house. I know moving can be…
Bissell Homecare, Inc. PO Box 3606 Grand Rapids MI 49501 For the attention of Mark J. Bissell, President & CEO Dear Mr. Bissell, We recently…
Remember that letter I sent to Entergy? I got a reply. July 22, 2009 Dear Mr. Everson As Director of Customer Service at Entergy New…
Attn: Rod West, President & CEO
Dear Mr. West,
I just had a brilliant idea on how Entergy can improve customer service in New Orleans. Please allow me to explain.
Every morning I ride my bike past the Entergy office located at the corner of Canal and Jeff Davis. Before 8:30 AM time there’s always a dozen or more people standing in line, waiting for the door to open. If I don’t see the line of people, I know that it’s past 8:30 and I’m running late.
As much as I appreciate the handy time-check, I’m pretty sure the people aren’t happy about standing in line. After all, no one likes to stand in line, especially in inclement weather. But the people are always there, rain or shine, waiting patiently.
I got to thinking. Why would anybody rise early and come to stand in line before the office is even open? Why not wait and come later in the day? Let me tell you, Rod, they aren’t standing there for their health, that’s for sure.
The answer is clear. These people have jobs. Most jobs are from nine to five. They are trying to take care of their business with Entergy before they go to work.
Therefore it seems to me that Entergy could save these folks a lot of hassle through a simple expedient which I will share with you now:
Open the office earlier.
Such an easy way to better serve your customers! Sure, it might cost a bit extra to have the office open longer, but I’m sure you can afford it given the $11 billion annual revenue of Entergy Corporation.
No need to thank me for this idea, Rod. The knowledge that the citizens of New Orleans are getting better service will be all the compensation I require.
Well, I guess if you wanted to knock a few bucks off my next bill I wouldn’t mind. Whatever you think is fair.
Yours sincerely,
Editor B
Update: Shortly after writing this letter, I opened up the Times-Picayune to see the following article at the top of the Money section:
Entergy Louisiana ranked last in J.D. Power customer service rating
Dear Aunt Ron, Thanks for Persephone’s birthday gift. It will probably take her a while to grow into those clothes, but better too big than…
Here’s a letter which I hope to present directly to representatives of Goody Clancy at tonight’s District 4 meeting (6PM @ Jesuit). Dear Goody Clancy,…
This is the second installment of three sample documents dredged up from my old Brother WP-500 disks. I think this letter more or less explains itself. I wrote a number of such letters, inspired by author Bruce West, and in fact that was my original motivation for purchasing the WP-500 in the first place. With its daisywheel printer, it produced documents that looked like they were typed the old-fashioned way. Thus, I think it has maximum impact when viewed in its original format. I’m embedding the document here; please use the “full screen” toggle button in the upper right corner to make it legible.