Some of my neighbors have been bickering, er, I mean debating about Comiskey Park here in Mid-City. The basketball goals that used to be there…
Pronounce the dot.
I can’t figure out the purpose of this fence. It is bolted in place, by the way.
With help from over twenty friends and neighbors we knocked our move out in just over four and a half hours. I’m still totally amazed…
I was curious as to how Obama’s visit to New Orleans might be covered in the national media. Would it serve to re-focus attention, however…
President Obama is visiting New Orleans today, so here’s a mix (warning: some dirty lyrics). Presidential from editor_b on 8tracks Radio. This is a silly…
Here’s a li’l art rock mix in honor of the fun we had over the weekend. I took Persephone to City Park Saturday morning, and…
Note: The title’s a lyrical reference to a New Orleans hip-hop track, and of course there’s a (NSFW) mix if you want some musical accompaniment to what follows.
It is rare for me to remove a post from my blog but it has happened a few times over the years. The most recent case involves something I posted on Wednesday, February 7th, 2007. I am reproducing that post below along with the comments that it attracted. The reprint is verbatim identical to the original with one important exception: I’ve removed the name of the young man in question, and replaced his name with his initials. The old post had become the number one search result for this man’s name. If you read it all, you’ll see why I removed it from its original location. I’ll include a further comment of my own at the end.
Just got this via e-mail. Here’s an opportunity for some New Orleanians to go to Washington DC in support of the Gulf Coast Civic Works…
There’s an article in today’s paper on a subject near and dear to my heart. I’m even quoted herein. My comments follow. Greenway Ahead by…
Here’s a nasty tale of corporate intrigue. First, check out this editorial from the Urban Conservancy about the Walgreens which is being built at Carrollton…
Sometimes it really sucks being married to a public school teacher. Sometimes? Well, pretty much all the time. But sometimes it sucks more than others.…
Last night for the first time ever we left our daughter with a babysitter and had a fun night out on the town. Actually it…
It’s been three weeks since the Lutheran Invasion, but there’s still a pile of four-year-old flooded junk in front of the house next door. Don’t…
I’ve put a lot of my heart and soul into our old house. Xy has too. So I thought it would be painful to contemplate…
I was surprised to discover this morning that our one-way street had reversed direction overnight. Well, it wasn’t a big surprise really. The city had…
Remember that letter I sent to Entergy? I got a reply. July 22, 2009 Dear Mr. Everson As Director of Customer Service at Entergy New…
There’s some 37,000 Lutheran kids volunteering in the city of New Orleans this summer. I was surprised to discover approximately half of them working next…
I had just dropped Xy & Persephone off at the house of some friends and run a few errands. I stopped back at the house…
Attn: Rod West, President & CEO
Dear Mr. West,
I just had a brilliant idea on how Entergy can improve customer service in New Orleans. Please allow me to explain.
Every morning I ride my bike past the Entergy office located at the corner of Canal and Jeff Davis. Before 8:30 AM time there’s always a dozen or more people standing in line, waiting for the door to open. If I don’t see the line of people, I know that it’s past 8:30 and I’m running late.
As much as I appreciate the handy time-check, I’m pretty sure the people aren’t happy about standing in line. After all, no one likes to stand in line, especially in inclement weather. But the people are always there, rain or shine, waiting patiently.
I got to thinking. Why would anybody rise early and come to stand in line before the office is even open? Why not wait and come later in the day? Let me tell you, Rod, they aren’t standing there for their health, that’s for sure.
The answer is clear. These people have jobs. Most jobs are from nine to five. They are trying to take care of their business with Entergy before they go to work.
Therefore it seems to me that Entergy could save these folks a lot of hassle through a simple expedient which I will share with you now:
Open the office earlier.
Such an easy way to better serve your customers! Sure, it might cost a bit extra to have the office open longer, but I’m sure you can afford it given the $11 billion annual revenue of Entergy Corporation.
No need to thank me for this idea, Rod. The knowledge that the citizens of New Orleans are getting better service will be all the compensation I require.
Well, I guess if you wanted to knock a few bucks off my next bill I wouldn’t mind. Whatever you think is fair.
Yours sincerely,
Editor B
Update: Shortly after writing this letter, I opened up the Times-Picayune to see the following article at the top of the Money section:
Entergy Louisiana ranked last in J.D. Power customer service rating
My neighborhood organization alerted me to the fact that a bunch of properties in Mid-City were coming up for code enforcement hearings. I noticed that…